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As part of the move in process, you will receive a link to the resident portal.  You set up a password and you are in.  This is where you will pay your rent, find information you need and put in a maintenance request.

  1. All adult applicants 18 or older must submit a fully completed, dated and signed residency application and pay the fee.  Applicant must provide proof of identity.  A Non-refundable fee of $50.00 will be required for all adult applicants.  Applicant may be required to be approved by a condo/homeowners association and may have to pay an additional application fee or an additional security or damage deposit.
  2. Applicants must have a combined gross income of at least 2.5 times the monthly rent.  A minimum of two years residential history is required.
  3. Credit history and or Civil Court Records must not contain judgements, eviction filing, collections owed to any property management company or property owner.  If there are a number of slow pays on the report, a prospective resident may be required to pay a higher deposit equal to no more than two month’s rent.
  4. Self-employed applicants may be required to produce upon request 2 years of tax returns or 1099s and non-employed individuals must provide verifiable proof of income (bank statement from the past 30 days, social security or pension letters, etc.)
  5. All sources of other income must be verifiable if needed to qualify for a rental unit.
  6. Criminal records must contain no convictions for misdemeanors for crimes involving violence, assault or batter, drugs, firearms, felonies within the past seven years and no sexual offenses ever.  In the event a record comes back “adjudication withheld”, “nolle prosse” or “Adjudication deferred”, further documentation may be required, and applicant may be denied on this basis.  For sexual offenders, no matter the adjudication status, convictions of any sort are considered grounds for denial of application.
  7. Previous rental history reports from landlords must reflect timely payment, sufficient notice to vacate, no complaints regarding noise, disturbances or illegal activities, no unpaid NSF checks, and no damage to unit or failure to leave the property clean and without damage at time of lease termination.
  8. No pets (with the exception of medically necessary pets for the benefit of the occupant(s) of any kind are permitted without specific written permission of landlord in a Pet Addendum attached to the Lease.  The amount of fees and deposits are determined by RPM.
  9. A minimum non-refundable property preparation fee may be charged to the new Resident at the time of lease signing.  This fee, in the amount of 75.00, will rekey the property unless the new Resident signs a waiver.
  10. Applicants will be required to pay a security deposit at the time of lease execution in a minimum amount of one month’s rent.  We reserve the right to require a higher security deposit and or additional prepaid rent.
  11. The number of occupants must be in compliance with HUD standards/guidelines for the applied for unit ( a maximum of two heartbeats per bedroom).
  12. We may require a holding or good faith deposit to be collected to hold a property off the market.  In the event the application is approved, and applicant fails to enter into a lease, the applicant shall forfeit his deposit.  In the event the application is approved, this deposit shall be applied to the required security deposit.
  13. Any exceptions to our company’s criteria will need to be submitted in writing to the rental agent for presentation to the owner/landlord for consideration.  If approval is then given for such exceptions, additional security, co-signers, and/or additional advance rent payments may be required.
  14. Our company policy is to report all non-compliances with terms of your rental agreement or failure to pay rent, or any amounts owed to the credit bureau and/or a collection agency and if the amount is disputed, it shall be reported as disputed in accordance with law.

We do not accept section 8.  Because our properties have a wide variety of owners and our properties are located in different states and/or countries, we cannot accommodate voucher/section 8 payments.

When you have completed the application process, you will come in to meet with the Property Manager and go over the lease before you sign it.  This is a great time to address any questions or concerns you may have.  We like to have a time where there is no pressure and the future resident can go through the lease at their own pace with the Property Manager there to answer any questions.

Our pet policy is three parts.  The tenant must register the pet during the application process.

Second, the pet addendum is signed which lists all the rules (height, weight, no free roaming, no restricted breeds damage liability) as part of the lease.

Third, the pet fee is collected in the amount of 300.00 nonrefundable pet fee.

If you need to break a lease, please notify us right away. A tenant continues to be responsible for rent until someone rents their apartment. In some cases, we allow tenants to pay an early termination fee in lieu of being responsible to continue to pay rent.

Our maintenance procedures are:

  1. For Non-emergency service requests, residents have a page on the website: Tenant Center – to request maintenance issues. This allows you to explain the issue and schedule times for the service call. You can also decide if you want to be present during the service call. We strive to get someone out within 24 hours of your request.
  2. For after-hour EMERGENCY CALLS, we have a phone number to call to get straight through to our Property Manager. We handle it accordingly.

We do maintain keys for all the rental properties in case of emergencies.  If it is a non-emergency repair or inspection, we notify you in writing at least 24 hours before entering the unit. If it is an emergency, an attempt is made to contact you before entering.

Any person can share a rental if it is within the legal limits of two heartbeats per bedroom.  Everyone must go through the same process (application and qualification). Each adult over the age of 18 must apply for the rental and sign the lease as a responsible party.

Alterations to the apartment must be preapproved.  If a resident wants to paint, or change the flooring or make any other major alteration, they must have approval from the owner via the Property Manager.

Online, a resident may pay their rent using their bank account through the TENANT PORTAL on the website. In the office, a resident must bring in a money order.

Occasionally, a resident may not be able to get the rent in on the 1st of the month.  RPM has a strict policy regarding late rent. However, communication is always best. Call the Property Manager to discuss the problem. The Property Manager will then let you know the total that needs to be paid (including late fees) in order for RPM to accept it from the resident late.

Small things are the responsibility of the resident.  These are listed on the lease, but examples would be smoke alarm batteries, burned out light bulbs, pest control after the first month of residency.

You will be given a new move in packet that has all the information you will need to get you started.  Utility companies, emergency phone number, etc.  At the time you turn in your written notice to vacate, you will be given a move out checklist.  This will also help guide you through the move out process.

According to Florida law and your lease agreement RPM only has between 15 and 30 days to return the security deposit or impose a claim against it.  After you have moved out and the property manager has assessed the rental for damages, a notice is sent explaining any charges that may be held and a check for any monies owed the resident will be sent shortly after.

If you are interested in buying a home, please call us. We will direct you to the realtor who is responsible for your account.

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